Shipping policy

Shipping, Duties & Returns Policy

Shipping Information

All orders are shipped with a secure, trackable delivery service. Once your order ships, you’ll be able to track it through your account.

We offer multiple shipping options depending on your location:

  • Standard (10~21 days)
  • Economy (5~7 days)
  • Express (3~5 days)

Shipping availability and delivery times may vary by country and region.

Processing Time

  • Orders are processed within 3–5 business days
  • Business days are Monday–Friday, excluding Korean public holidays

Shipping fees are non-refundable. If a return is approved, return shipping costs will be deducted from your refund.

Estimated Shipping Times (Excludes processing time)

  • Standard: 10–21 business days
  • Economy: 5–7 business days
  • Express: 3–5 business days

Delivery times may vary slightly depending on destination. Express shipping to Australia typically takes around 1 week.

Duties & Taxes

Depending on your country and the shipping option selected, your order may be subject to customs duties or import taxes upon delivery.

*Duty & Tax Reimbursement

If you are charged additional duties or taxes when your order arrives, we’ve got you covered:

  • Submit a valid proof of payment & customs receipt showing the duty or tax amount related to your order
  • Once verified, we will reimburse the full duty or tax amount

Our goal is for you to enjoy your products without being inconvenienced by unexpected customs fees.

Shipping Available Countries

  • Australia, Singapore, Hong Kong SAR, Japan, Malaysia, New Zealand, India, Indonesia, Philippines, Taiwan, Thailand, Vietnam, Italy, Austria, Belgium, Finland, France, Germany, Greece, Luxembourg, Portugal, Denmark, Ireland, Netherlands, Poland, Sweden, Czechia, Norway, Spain, Switzerland, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, United Kingdom, Israel, United Arab Emirates, Saudi Arabia, Türkiye, United States, Canada, and Mexico.

*updated: Jul 2 2026

Shipping Restrictions & Special Notes

  • Delivery delays may occur due to customs processing or local carrier conditions
  • Some regions support limited shipping methods only
  • Certain products may have destination-specific shipping restrictions

Please ensure your shipping address and postal code are accurate before placing your order.

Packing & Shipping Protection

  • All orders are carefully packed
  • Shipping insurance is included in the shipping cost
  • Orders are protected against loss or damage during transit

If your order arrives damaged, please contact us through the contact form on our store as soon as possible.