Refund policy
Returns & Refunds
Return Window
Returns must be requested within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, items must be:
- Unused and unopened
- In original packaging with seals intact (if applicable)
- In resellable condition
Returns will not be accepted if items are:
- Used, opened, or damaged
- Missing original packaging or documentation
- Altered or mishandled after delivery
How to Request a Return
To request a return, please submit a request through the contact form on our store. If approved, return instructions will be provided.
Non-Returnable Items
The following items are not eligible for return:
- Personal care and beauty products
- Food or perishable items
- Sale items
- Gift cards
If you are unsure whether an item is eligible, please contact us through the contact form before placing your order.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us via the contact form on our store so we can assist you promptly.
Refunds
Once your return is received and inspected:
- You will be notified of the approval status
- Approved refunds are issued to the original payment method
- Processing time may vary depending on your payment provider