Shipping, Duties & Return Policy

Shipping, Duties & Returns Policy

Shipping Information

All orders are shipped with a secure, trackable delivery service. Once your order ships, you’ll be able to track it through your account.

We offer multiple shipping options depending on your location:

Standard (10~21 days)
Economy (5~7 days)
Express (3~5 days)

Shipping availability and delivery times may vary by country and region.

Processing Time

Orders are processed within 3–5 business days
Business days are Monday–Friday, excluding Korean public holidays

Shipping fees are non-refundable. If a return is approved, return shipping costs will be deducted from your refund.

Estimated Shipping Times (Excludes processing time)

Standard: 10–21 business days
Economy: 5–7 business days
Express: 3–5 business days

Delivery times may vary slightly depending on destination. Express shipping to Australia typically takes around 1 week.

Duties & Taxes

Depending on your country and the shipping option selected, your order may be subject to customs duties or import taxes upon delivery.

*Duty & Tax Reimbursement

If you are charged additional duties or taxes when your order arrives, we’ve got you covered:

Submit a valid proof of payment & customs receipt showing the duty or tax amount related to your order
Once verified, we will reimburse the full duty or tax amount

Our goal is for you to enjoy your products without being inconvenienced by unexpected customs fees.

Shipping Available Countries

United States, United Kingdom, Canada, Australia, France, Singapore, Belgium, Germany, Italy, Netherlands, Poland, Austria, Finland, Ireland, Sweden, & Denmark

*updated: Feb 6 2026

Shipping Restrictions & Special Notes

Delivery delays may occur due to customs processing or local carrier conditions
Some regions support limited shipping methods only
Certain products may have destination-specific shipping restrictions

Please ensure your shipping address and postal code are accurate before placing your order.

Packing & Shipping Protection

All orders are carefully packed
Shipping insurance is included in the shipping cost
Orders are protected against loss or damage during transit

If your order arrives damaged, please contact us through the contact form on our store as soon as possible.

Returns & Refunds

Return Window

Returns must be requested within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be:

Unused and unopened
In original packaging with seals intact (if applicable)
In resellable condition

Returns will not be accepted if items are:

Used, opened, or damaged
Missing original packaging or documentation
Altered or mishandled after delivery

How to Request a Return

To request a return, please submit a request through the contact form on our store. If approved, return instructions will be provided.

Non-Returnable Items

The following items are not eligible for return:

Personal care and beauty products
Food or perishable items
Sale items
Gift cards

If you are unsure whether an item is eligible, please contact us through the contact form before placing your order.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us via the contact form on our store so we can assist you promptly.